Terms of service

OVERVIEW

Welcome to Tidorae. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Tidorae. Tidorae operates this website and provides the products, services, content, and shopping features available through it.

These Terms of Service govern your access to and use of our website, including browsing our furniture collection, purchasing products, and communicating with our customer service team.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service and any additional policies referenced herein. If you do not agree to these terms, please do not use our website or services.

SECTION 1 - ONLINE STORE TERMS

By using our website, you confirm that you are legally permitted to enter into a binding agreement under applicable law.

You agree not to use our products or website for any unlawful purpose or in violation of applicable laws and regulations. You must not transmit malicious software, attempt unauthorized access, or interfere with the operation or security of our website.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service, restrict access, or cancel transactions where permitted by law, including when we reasonably suspect fraud, unauthorized activity, or a violation of these Terms of Service.

You understand that information you submit through our website, excluding payment card information, may be transmitted through various networks as necessary to provide our services. Payment information is handled through applicable payment processing systems.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and current. However, product descriptions, pricing, availability, and other information may occasionally contain errors or become outdated.

We reserve the right to correct errors, update information, or modify website content at any time. We are not obligated to update all information unless required by applicable law.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices and availability may change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of our website or services when necessary. To the extent permitted by law, we are not liable for changes, interruptions, or discontinuation of services.

Changes will not affect rights that have already accrued to customers under applicable law.

SECTION 5 - PRODUCTS AND SERVICES

Tidorae offers furniture products, including sofas, chairs, and other home furnishings.

We make reasonable efforts to display product images, colors, dimensions, materials, and descriptions accurately. However, actual colors and appearances may vary slightly depending on screen settings, lighting, manufacturing variations, and material characteristics.

Customers are responsible for reviewing product dimensions, specifications, materials, and other relevant details before placing an order.

We reserve the right to limit product availability, discontinue products, or restrict sales where permitted by law. Any product-specific conditions will be provided where applicable.

SECTION 6 - ORDERS AND BILLING INFORMATION

When placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

We reserve the right to review, refuse, or cancel an order where permitted by law, including when an order appears fraudulent, contains incorrect information, or involves a pricing or product listing error.

If we cancel an order after payment has been collected, we will arrange an applicable refund to the original payment method.

Please review your order details carefully before completing checkout. If you notice an error, contact us as soon as possible. Changes may not be possible once an order has entered processing or has shipped.

SECTION 7 - SHIPPING AND DELIVERY

Shipping options, fees, processing times, and estimated delivery times are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Actual delivery may be affected by carrier operations, weather, holidays, address accuracy, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and ensuring that the delivery location is reasonably accessible for the ordered furniture.

Any additional delivery services, such as assembly, indoor placement, or removal of existing furniture, are included only when expressly stated in the applicable product or shipping information.

SECTION 8 - RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy and any applicable Order Cancellation Policy.

Customers should review these policies before making a purchase. Return eligibility, time limits, return shipping costs, and refund procedures may depend on the circumstances of the request.

Nothing in these Terms of Service limits any rights or remedies that cannot lawfully be excluded under applicable law.

SECTION 9 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not own or directly control.

These tools are provided on an availability basis. Your use of third-party tools may be subject to the applicable provider's terms and policies.

We are not responsible for third-party tools to the extent permitted by law, but this does not exclude any responsibility that cannot legally be excluded.

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or resources.

These links are provided for convenience and do not necessarily indicate that we endorse or control the linked content. We are not responsible for the content, policies, or practices of third-party websites.

Please review the applicable terms and privacy policies before using third-party websites or services.

SECTION 11 - USER COMMENTS AND SUBMISSIONS

If you submit reviews, suggestions, feedback, or other materials to us, you confirm that you have the right to submit them and that the content does not violate applicable laws or the rights of others.

You must not submit unlawful, misleading, abusive, defamatory, or malicious content.

Where permitted by law, you grant us a non-exclusive right to use, reproduce, and display submitted feedback for purposes related to our business, website, products, or services. This does not transfer ownership of your content to us.

SECTION 12 - PERSONAL INFORMATION

Personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy, which explains how we collect, use, and disclose personal information.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct such errors and update information. If an error materially affects an order you have placed, we will take appropriate steps to address the situation in accordance with applicable law.

SECTION 14 - PROHIBITED USES

You may not use our website or its content:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To infringe our intellectual property rights or the rights of others.

  • To submit fraudulent, misleading, or unauthorized information.

  • To upload malicious code or interfere with website security.

  • To collect personal information from other users without authorization.

  • To disrupt the operation or availability of our website.

  • To engage in activities that could harm our business, customers, or service providers.

We reserve the right to take appropriate action in response to prohibited activities, subject to applicable law.

SECTION 15 - DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Product descriptions and other website content are provided for general informational purposes. Any warranties applicable to a purchased product will be governed by the applicable product terms and mandatory legal requirements.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded or limited.

SECTION 16 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, Tidorae will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This limitation does not apply to liability that cannot lawfully be excluded or limited, including any applicable liability for fraud, intentional misconduct, or other matters where exclusion is prohibited by law.

Your statutory consumer rights remain unaffected.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or reasonable expenses arising from your unlawful use of our website, your violation of these Terms of Service, or your infringement of the rights of another party.

This section does not require you to indemnify us for losses caused by our own unlawful conduct or responsibilities that cannot legally be transferred to you.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 19 - TERMINATION

We may restrict or terminate access to our website or services when reasonably necessary, including in response to unlawful activity, security risks, or violations of these terms.

Any obligations or liabilities arising before termination will remain subject to the applicable terms and laws.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of our website and services, except where additional terms apply to a particular transaction or service.

If any provision conflicts with mandatory applicable law, the mandatory legal requirement will prevail.

SECTION 21 - GOVERNING LAW

These Terms of Service will be interpreted in accordance with applicable laws, subject to mandatory consumer protection laws that may apply based on your location.

Nothing in this section prevents you from exercising any rights available to you under applicable consumer protection legislation.

SECTION 22 - CHANGES TO THESE TERMS

We may revise these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes take effect constitutes acceptance of the revised terms to the extent permitted by law.

SECTION 23 - CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Tidorae

Email: sales@tidorae.us

Phone: +1 (914) 772-4137

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 11 Gladwyne Ct, Spring Valley, NY 10977-1605, United States