Last Updated: October 9, 2026
At Tidorae, we understand that customers may need to change or cancel an order after making a purchase. This policy explains how to request an order cancellation and what to expect depending on the order's processing and shipping status.
Cancellation Before Processing
Customers may request to cancel an order before it enters processing.
To request a cancellation, please contact us as soon as possible after placing your order. Include your order number and the email address used at checkout so we can locate your purchase.
If your order has not yet entered processing, we will make reasonable efforts to cancel it. If the cancellation is approved, the applicable refund will be issued to the original payment method.
Cancellation After Processing
Once an order has entered processing, cancellation may no longer be possible.
Furniture orders, including sofas and chairs, may require preparation, packaging, inventory coordination, or carrier arrangements. If your order has already been prepared for shipment or handed over to a shipping carrier, we may be unable to stop the delivery.
If cancellation is no longer possible, you may contact us for guidance on whether the order can be returned under our Return & Refund Policy.
Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled through the standard cancellation process.
If you no longer wish to keep a shipped item, please contact us for return instructions. Any return must comply with our Return & Refund Policy, including applicable eligibility requirements and return shipping costs.
Please do not refuse delivery solely to cancel an order unless our customer service team has instructed you to do so.
How to Request a Cancellation
To request a cancellation, contact our customer service team using the contact information provided below.
Please include:
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Your order number
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Your full name
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The email address used to place the order
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The phone number associated with the order, if applicable
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The reason for cancellation, if available
We recommend submitting your request as early as possible because orders may move into processing or shipping shortly after purchase.
Cancellation Confirmation
Submitting a cancellation request does not automatically mean that your order has been canceled.
Our team will review the current order status and notify you whether the cancellation can be completed. Please wait for confirmation before considering your order canceled.
Refunds for Canceled Orders
If your cancellation is approved, any applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If the order has already been processed or shipped and cannot be canceled, any potential refund will be handled according to our Return & Refund Policy.
Incorrect Order Information
Please review your product selection, quantity, color, dimensions, shipping address, and contact information before completing checkout.
If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to correct the information if the order has not yet been processed or shipped.
Once an order has entered processing or has been shipped, changes may no longer be possible.
Custom or Special-Order Products
If a product is custom-made, specially configured, or ordered according to specific customer requirements, cancellation may be limited once preparation or processing has begun.
Any specific cancellation conditions will be communicated where applicable. All cancellation restrictions remain subject to applicable consumer protection laws.
Contact Us
For cancellation requests or questions about an existing order, please contact us:
Tidorae
Email: sales@tidorae.us
Phone: +1 (914) 772-4137
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 11 Gladwyne Ct, Spring Valley, NY 10977-1605, United States