Privacy policy

Last Updated: October 9, 2026

Tidorae respects your privacy and is committed to protecting the personal information you provide when visiting our website, browsing our furniture collection, or placing an order. This Privacy Policy explains what information we may collect, how we use and share it, and the choices available to you regarding your information.

Information We Collect

When you visit or use our website, we may collect the following types of information:

Personal Information

When you place an order, contact our customer service team, or interact with our website, we may collect information such as your name, email address, phone number, billing address, shipping address, and other information you choose to provide.

Order Information

When you make a purchase, we may collect information about the products you order, order number, purchase date, order total, shipping details, and transaction status.

Payment Information

Payments are processed through payment providers. We may receive limited information about your payment transaction, such as payment status, transaction references, and the payment method used. Full payment card details are generally handled by the applicable payment processor rather than stored directly by us.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with our website.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To process, confirm, and fulfill orders.

  • To arrange shipping and delivery of furniture products.

  • To communicate order confirmations, shipping updates, and customer service responses.

  • To process eligible returns, refunds, exchanges, and cancellations.

  • To provide customer support and respond to inquiries.

  • To maintain, operate, and improve our website and services.

  • To detect, investigate, and help prevent fraudulent transactions or unauthorized activities.

  • To comply with applicable laws and legal obligations.

  • To send promotional communications where permitted by law and subject to your preferences.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain essential website functions, remember shopping cart information, understand website usage, improve performance, and support marketing activities where applicable.

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect the functionality of some website features.

For more information, please review our Cookie Policy.

How We Share Information

We may share personal information with third parties when necessary to operate our business and provide our services. These parties may include:

  • E-commerce and website service providers.

  • Payment processors and payment service providers.

  • Shipping carriers and delivery service providers.

  • Customer support and communication service providers.

  • Website analytics and marketing service providers, where applicable.

  • Professional advisers, regulators, law enforcement agencies, or other parties when required or permitted by law.

We share only information reasonably necessary for the relevant purpose, subject to applicable requirements.

We do not sell personal information to third parties in exchange for money. Depending on the technologies and services used on our website, certain advertising or analytics activities may be considered a sale, sharing, or targeted advertising under some privacy laws. Where applicable, we will provide the choices and rights required by those laws.

Payment Security

We use third-party payment service providers to help process transactions securely. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Customers should avoid sending complete payment card numbers, security codes, passwords, or other sensitive financial information through ordinary email or other unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal or regulatory obligations.

The length of time information is retained depends on the type of information and the purpose for which it was collected.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request a copy of certain information in a portable format.

  • Object to or restrict certain processing activities.

  • Opt out of certain targeted advertising, sale, or sharing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails by using the unsubscribe link included in those messages.

These rights may be subject to legal exceptions and verification requirements. To submit a privacy request, please contact us using the details provided below.

Children's Privacy

Our website is not intended for children who are not legally permitted to provide personal information under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.

Tidorae is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Tidorae

Email: sales@tidorae.us

Phone: +1 (914) 772-4137

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 11 Gladwyne Ct, Spring Valley, NY 10977-1605, United States