Shipping policy

Last Updated: October 9, 2026

At Tidorae, we aim to provide a clear and convenient shipping experience for every customer. This Shipping Policy explains our shipping coverage, shipping fees, order processing times, estimated delivery times, and delivery-related procedures for sofas, chairs, and other furniture products purchased through our website.

Shipping Coverage

Tidorae currently ships to addresses within the United States. Shipping availability may vary depending on the delivery address, product dimensions, and carrier service availability.

Please ensure that your shipping address is complete and accurate when placing your order.

Shipping Rates

We offer the following standard shipping rates for eligible orders shipped within the United States:

  • Orders of $150 or more qualify for free standard shipping.

  • Orders under $150 are subject to a standard shipping fee of $7.95.

The applicable shipping fee will be displayed at checkout before you complete your purchase. If special delivery arrangements or product-specific shipping conditions apply, the relevant details will be provided when applicable.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may occasionally be longer during peak shopping periods, holidays, or when additional order verification is required.

Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately 3–8 business days.

The estimated total time from order placement to delivery is approximately 4–11 business days, including processing time and transit time.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

Furniture Shipping and Delivery

Furniture products, including sofas and chairs, may require additional handling due to their size, weight, packaging, or dimensions.

Delivery arrangements may vary by product and carrier. Customers should review any product-specific shipping information provided on the product page before placing an order.

Please ensure that the delivery location is accessible and that the selected furniture can reasonably fit through doorways, hallways, stairways, and other access points. Unless explicitly stated on the product page or confirmed by our customer service team, standard shipping does not include indoor placement, assembly, or removal of existing furniture or packaging.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

You can use the tracking information to check the shipment's progress and estimated delivery status. Please allow some time for tracking information to become active after the carrier receives the package.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

Once an order has been shipped, address changes may not be possible. Additional charges or delivery delays may occur if a shipment must be redirected or if an incorrect address is provided.

Shipping Delays

Although we work to process and ship orders promptly, delays may occur due to severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect address information, or other unforeseen circumstances.

If your delivery appears to be significantly delayed, please contact us for assistance. We will make reasonable efforts to help you obtain updated shipping information.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging when available. This information will help us review the situation and determine the appropriate next steps in accordance with our Return & Refund Policy.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors where appropriate.

You may also contact the shipping carrier for additional delivery details. If you are still unable to locate your order, contact Tidorae so we can help review the situation.

Contact Us

If you have questions about shipping, delivery estimates, or an existing order, please contact us:

Tidorae

Email: sales@tidorae.us

Phone: +1 (914) 772-4137

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 11 Gladwyne Ct, Spring Valley, NY 10977-1605, United States