Last Updated: October 9, 2026
At Tidorae, we aim to provide a simple and secure checkout experience. This page explains the payment methods available for purchases made through our website and provides information about payment processing, transaction security, and refunds.
Accepted Payment Methods
Tidorae accepts the payment methods displayed and available at checkout. Depending on availability, these may include:
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Visa
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Mastercard
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American Express
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Discover
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Other credit and debit cards supported at checkout
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Additional payment options provided by our payment processors
Available payment methods may vary depending on your location, order details, and the payment services supported at checkout.
Payment at Checkout
Payment must be completed through the checkout process when placing an order.
Before submitting your order, please review your selected products, quantities, shipping address, shipping charges, applicable taxes, and final order total.
Your order will generally be processed after your payment has been successfully authorized.
Payment Authorization
All orders are subject to payment authorization and verification where necessary.
If your payment is declined or cannot be authorized, your order may not be processed. Please check your payment details or contact your bank, card issuer, or payment provider for assistance.
We may contact you if additional information is reasonably required to verify an order.
Pricing and Charges
Product prices are displayed on our website in U.S. dollars unless otherwise stated.
The final amount payable will be shown at checkout and may include product prices, applicable shipping charges, discounts, and taxes.
Our standard shipping rates are:
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Orders of $150 or more qualify for free standard shipping.
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Orders under $150 are subject to a $7.95 standard shipping fee.
Any applicable charges will be displayed before you complete your purchase.
Payment Security
Tidorae uses third-party payment processing services to help process transactions securely.
Payment information is handled through the applicable payment provider's systems and is subject to its security and privacy practices. We do not intentionally store complete payment card numbers or security codes on our website.
For your protection, please do not send complete payment card details, security codes, or passwords through ordinary email or other unsecured communication channels.
Failed or Declined Payments
If your payment is unsuccessful, please verify that your billing information is correct and that your payment method is active and authorized for the transaction.
You may need to contact your bank or payment provider to resolve the issue. Tidorae cannot guarantee approval of a payment because authorization decisions may be made by the relevant financial institution or payment processor.
Refunds
If your order qualifies for a refund under our Return & Refund Policy or Order Cancellation Policy, the approved refund will generally be issued to the original payment method.
Refund processing times vary depending on your bank, card issuer, or payment provider. It may take additional time for the refunded amount to appear in your account.
Contact Us
If you have questions about payment methods, charges, or refunds, please contact us:
Tidorae
Email: sales@tidorae.us
Phone: +1 (914) 772-4137
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 11 Gladwyne Ct, Spring Valley, NY 10977-1605, United States